Settings

Go to module settings: WPify → WPify Woo → Withdrawal & Claim.

The settings are split into three tabs.

Tab: Withdrawal

Withdrawal page

Page where the withdrawal form is rendered (via shortcode [wpify_woo_withdrawal_form] or the Withdrawal form Gutenberg block).

Empty = withdrawal functions are disabled — no button in My Account, no email, no link injection.

Withdrawal period (days)

How many days the customer has to withdraw, counted from the period start (see below). Statutory minimum in CZ/SK is 14 days. Higher values are allowed (consumer-friendly).

Default: 14

Order statuses that start the period

When the order first reaches any of these statuses, both the withdrawal countdown and the warranty countdown (Claim tab) start. Default “Completed” works for most shops. If you have a custom status like “Delivered”, select that instead — if multiple are selected, the earliest transition wins.

Default: Completed

Note

For orders created before this module was active, the plugin falls back to the order’s date_completed, then date_paid, then date_created (in that order). This means the configured statuses are only fully enforced for orders the module has tracked since activation.

Button text / Confirm button text

Texts on the buttons:

• Button text — opens the form (My Account, transactional emails). Default: “Withdraw from contract”
• Confirm button text — final submission inside the form. Default: “Confirm withdrawal”

Inject withdrawal link into these WC emails

Selected WooCommerce emails will get a section with a link to the withdrawal form. The link is rendered only if the period is still running, the page is assigned, and the order is in an eligible status.

Default: Completed order (customer email)

Tab: Claim

Claim page

Page where the claim form is rendered (via shortcode [wpify_woo_claim_form] or the Claim form Gutenberg block). Both forms can share a single page — see the Developers section.

Empty = claim functions are disabled.

Warranty period (months)

How many months the warranty lasts, counted from the period start (configured on the Withdrawal tab — same start point applies). Statutory minimum in CZ/SK is 24 months.

Default: 24

Button text / Confirm button text

• Button text — opens the form. Default: “File a claim”
• Confirm button text — final submission. Default: “Submit claim”

Tab: Security

Spam & abuse protection

Two independent layers protect against abuse.

Layer A — Submission count (DB-based)

Counts only successfully stored requests for an order.

Setting	Default	Description
Max requests per order	5	Maximum number of stored requests on the same order, regardless of type.
Min seconds between requests	60	Minimum gap between two stored requests on the same order.

Layer B — Attempts counter (transient-based)

Counts all submission attempts per IP per hour, including failed validations (email mismatch, expired period, etc.). Throttles brute-force attempts.

Setting	Default	Description
Max attempts per IP per hour	10	Maximum number of submission attempts per IP per hour.

Note

Honeypot trips are NOT counted toward Layer B (legitimate users may trip via browser autofill). Time-trap fails, email mismatches and expired-period attempts ARE counted (potential brute force).

Per-product Settings

In the WooCommerce product editor, the Withdrawal & Claim tab adds four per-product overrides:

Setting	Type	Description
Excluded from withdrawal	Checkbox	Customer cannot withdraw from contract for this product (custom-made, hygiene, perishable…).
Excluded from warranty/claim	Checkbox	Customer cannot file a claim for this product.
Withdrawal period override (days)	Number	Per-product override of the global withdrawal period. Leave empty to use the global value.
Warranty months override	Number	Per-product override of the global warranty period. Useful for extended warranties.

For variable products, set the meta on the parent product — variations inherit.

Tip

Eligible items in mixed orders (some items eligible, some not) are listed with disabled checkboxes/inputs and a reason tag like “Period expired” or “Excluded by seller”. The customer can submit only for eligible items.

Order Status Eligibility

Orders in the following statuses are blocked from new withdrawal/claim requests:

• refunded — Refunded
• cancelled — Cancelled
• failed — Failed
• checkout-draft, auto-draft — Draft

For these orders, the plugin doesn’t show buttons in My Account, doesn’t inject email links, and rejects form submissions. Existing submitted requests remain visible for transparency (so the customer can see “I requested withdrawal on date X, the order is now refunded — request resolved”).

The status list is filterable — see the Developers section.

Saving Changes

After making all adjustments, save the settings using the button at the bottom of the page.