Interface Overview

After activating the module and assigning the pages in settings, the plugin adds several elements across the WooCommerce administration and the customer-facing parts of the site.

Customer-facing UI

Withdrawal / Claim form page

The page assigned in settings (containing [wpify_woo_withdrawal_form] shortcode or the Withdrawal form Gutenberg block) is the entry point for the customer to submit a request.

Supported access paths:

• From a transactional email (with ?order_key= URL parameter) → form opens with everything pre-filled, customer just confirms
• From My Account → Order detail → same as email link, full pre-fill
• Direct access (footer link, T&C, etc.) → empty form, customer enters order number + billing email + name; after server-side validation the items list is revealed inline (no page reload)

My Account → Order detail

Below the order summary, two sections are added (if applicable):

• Buttons — “Withdraw from contract” and/or “File a claim” — shown only if the order is eligible (period running, status not refunded/cancelled/failed, at least one eligible item)
• Submitted requests — a table listing all previously submitted requests for this order. Always visible if any requests exist, even if the order is later refunded — the customer sees their full audit trail.

Transactional emails

If you configured Inject withdrawal link into these WC emails in settings, the selected WooCommerce emails (e.g., “Completed order”) get an additional section with a button linking to the withdrawal form, pre-populated via ?order_key=. Renders only while the period is still running and the order is in an eligible status.

Admin UI

Module settings

Path: WPify → WPify Woo → Withdrawal & Claim

Three tabs:

• Withdrawal — withdrawal page, period, period-start statuses, button texts, email injection
• Claim — claim page, warranty period, button texts
• Security — spam & abuse protection limits

See Settings for full reference.

Orders list — Withdrawals & Claims column

In WooCommerce → Orders, a new column Withdrawals & Claims is added (next to Status by default). For orders with submitted requests, it lists each entry inline:

#42 Withdrawal · 27.4.2026
#43 Claim · 28.4.2026

Each entry is a link to the request detail screen. Orders without requests show a dash.

Order detail — sidebar metabox

When viewing an individual order in the admin (legacy shop_order screen or HPOS Orders page), a Withdrawal & Claim Requests sidebar metabox shows:

• A compact table of all requests for this order — date, type, item count
• “View” link to the detail screen for each request
• An empty state when no requests exist

Order notes

After every successful submission, the plugin automatically adds a WooCommerce order note (“WPify Woo: withdrawal request submitted (#42)”). Order notes are the canonical audit trail — they survive even if the request is later deleted from the plugin’s table.

Admin requests overview

Path: WooCommerce → Withdrawals & Claims

A WP-native list table with all submitted requests across all orders:

• Filters — type (withdrawal / claim), period status (in period / expired at submission)
• Search — order number, customer name, email
• Columns — date, type, order, customer, period status, action

Click Detail on any row to open the request detail screen.

Request detail screen

A read-only view of a single request showing:

• Type, status (extension point — plugin doesn’t change it), submitted-at timestamp
• Order link, customer, scope (whole order / specific items)
• Period end (snapshot at submission time)
• Reason / defect description
• Items table (quantity per item, with fallback for items deleted from the order later)
• Audit data — IP, user-agent

Product editor — Withdrawal & Claim tab

In the WooCommerce product editor (Edit Product → Product data → Withdrawal & Claim tab):

• Excluded from withdrawal — checkbox (custom-made, hygiene, perishables…)
• Excluded from warranty/claim — checkbox
• Withdrawal period override (days) — number, leave empty to use global setting
• Warranty months override — number, leave empty to use global setting

Per-product overrides take precedence over global module settings. For variable products, set on the parent product — variations inherit.

WooCommerce → Settings → Emails

Four new emails are registered:

• Withdrawal — confirmation to customer
• Withdrawal — admin notification
• Claim — confirmation to customer
• Claim — admin notification

Each can be enabled/disabled, customized (Subject, Heading, Email type, Additional content), and uses the same email template hierarchy as native WC order emails — fully overrideable in your theme via wp-content/themes/[your-theme]/woocommerce/emails/email-styles.php.

WPify → WPify Logs

Pick a log file from the dropdown (one file per plugin per day) and click Display log to view its entries — timestamp, color-coded level badge, message, context. Setting at the bottom controls how many log files per plugin are kept.

See Troubleshooting → Logs for log levels and what each one means.