Troubleshooting

Common Problems and Solutions

Conversion Code Is Not Displayed

Possible causes:

1. Missing Shop ID

   • Check if the store identifier is entered
   • Without Shop ID, the code will not be rendered

2. Filter is blocking display

   • Check the use of the wpify_woo_zbozi_conversion_render_code filter

3. You are not on the thank you page

   • The code is only displayed on the thank you page after completing an order

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Conversions Are Not Being Recorded

Possible causes:

1. Incorrect Shop ID or Private Key

   • Verify the credentials in the Zbozi.cz administration

2. AdBlocker

   • AdBlockers can block conversion scripts
   • Test with the adBlocker disabled

3. JavaScript error

   • Open the browser console (F12)
   • Check for errors that may be blocking the script

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Sklik Conversions Are Not Working

Possible causes:

1. Missing Sklik ID

   • Fill in the “Sklik ID” field in the settings

2. Incorrect Sklik ID

   • Verify the value in the Sklik.cz interface

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Duplicate Conversions

Cause: You have both this module and the premium extension active simultaneously.

Solution: Deactivate one of the modules:

• WPify Woo Zbozi.cz/Sklik Limited Conversion Tracking
• WPify Woo Zbozi.cz Conversion tracking (premium)

We recommend using only the premium extension, which offers more features.

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Cookie Consent Is Not Working

Cause: Incorrect cookie name/value settings.

Solution:

1. Open DevTools → Application → Cookies
2. Verify the exact cookie name and value
3. Enter the correct values in the settings

Verifying Functionality

Browser Check

1. Place a test order
2. On the thank you page, open the console (F12 → Console)
3. Look for output: conversionConf
4. Verify that it contains the correct values

Source Code Check

1. On the thank you page, view the source code (Ctrl+U)
2. Look for <!-- Zbozi.cz / Sklik conversion Limited -->
3. Verify the presence and correctness of parameters

Contact Support

If the problem persists, contact support at support@wpify.io.

Please prepare:

• WordPress and WooCommerce version
• WPify Woo plugin version
• Browser console screenshot
• Shop ID (anonymized if needed)