Troubleshooting

Common Problems and Solutions

Feed generation stays at 0%

Cause: Server timeout expiration.

Solution:

1. Reduce the number of products per process:

   add_filter( 'wpify_woo_feed_products_per_page', function() {
       return 20; // Default is 100
   } );

2. Increase PHP time limit (if you have access):

   • In php.ini: max_execution_time = 300
   • Or contact your hosting provider

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Feed does not generate

Possible causes:

1. Permission error

   • The module displays a red error message if it cannot write to the folder
   • Check permissions for the wp-content/uploads/ folder

2. Empty feed

   • Check if you have published products
   • Verify that products are not excluded (out of stock, by filter)

3. JavaScript error

   • Open browser console (F12)
   • Check for errors when clicking “Generate feed”

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Feed contains wrong categories

Solution:

1. Click “Update Heureka categories” to update the list
2. Remap the categories
3. Save settings and regenerate the feed

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Products missing from feed

Possible causes:

1. Out of stock products excluded

   • Check the “Exclude out of stock items” setting

2. Filter excluding products

   • Check the use of the wpify_woo_xml_heureka_skip_product filter

3. Product not published

   • Only published products are included in the feed

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Wrong price in feed

Cause: The feed displays the price with/without VAT according to WooCommerce settings.

Solution: Check settings in WooCommerce → Settings → Tax.

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Shipping not showing for products

Cause: Shipping methods are not configured.

Solution:

1. Go to module settings
2. In the “Delivery methods” tab, add methods
3. Save and regenerate the feed

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Error “Cannot create folder”

Cause: Insufficient write permissions.

Solution:

1. Contact your hosting provider to set permissions
2. The wp-content/uploads/ folder must be writable
3. Alternatively, create the folder manually with 755 permissions

Feed Validation

1. Generate the feed
2. Open the feed URL in a browser
3. Check the XML structure
4. Use the Heureka validator for verification

Contact Support

If the problem persists, contact support at support@wpify.io.

Prepare:

• WordPress and WooCommerce versions
• WPify Woo plugin version
• Feed URL (if available)
• Screenshot of the error message