Troubleshooting

Common Problems and Solutions

Retargeting Code Is Not Displayed

Possible causes:

1. Missing rtgId

   • Check that the retargeting identifier is entered
   • Without rtgId, the code will not be rendered

2. Filter blocking display

   • Check the usage of the wpify_woo_sklik_retargeting_render_code filter

3. JavaScript error

   • Open browser console (F12)
   • Check for errors that may be blocking the script

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itemId Is Not Sent

Possible causes:

1. Feature is not enabled

   • Enable “Add E-shop offer identifier” in settings

2. You are not on a product page

   • itemId is only sent on product pages (is_product())

3. Custom field does not exist

   • If using a custom field, verify it exists and has a value

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Category Is Not Sent

Possible causes:

1. You are not on a category page

   • category is only sent on category pages (is_product_category())

2. Missing category settings

   • Enable “Use category identifier from Wpify Woo Feed”
   • Or fill in “Custom category identifier”

3. Wpify Woo Feeds is not installed

   • The Wpify Woo Feeds plugin is required for automatic categories

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Cookie Consent Not Working

Cause: Incorrect cookie name/value settings.

Solution:

1. Open DevTools -> Application -> Cookies
2. Verify the exact cookie name and value
3. Enter the correct values in the settings

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Data Not Showing in Sklik

Possible causes:

1. Wrong rtgId

   • Verify that you are using the correct identifier

2. Script blocking

   • AdBlockers can block retargeting scripts
   • Test with AdBlocker disabled

3. Delay

   • Data in Sklik may appear with a delay of several hours

Verifying Functionality

Browser Check

1. Open browser console (F12 -> Console)
2. Look for output: retargetingConf
3. Verify it contains the correct values

Source Code Check

1. View page source code (Ctrl+U)
2. Search for <!-- Sklik retargeting -->
3. Verify the presence and correctness of parameters

Contact Support

If the problem persists, contact support at support@wpify.io.

Please prepare:

• WordPress and WooCommerce versions
• WPify Woo plugin version
• Browser console screenshot
• Your rtgId (anonymized if needed)