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WPify Documentation

Troubleshooting

Common Problems and Solutions

Section titled “Common Problems and Solutions”

Conversions Are Not Being Recorded

Section titled “Conversions Are Not Being Recorded”

Possible causes:

  1. Missing or invalid API key

    • Check if the public key is entered
    • Verify you are using the correct key from the Heureka administration

  2. Wrong country

    • Check the country setting (CZ/SK)
    • The key must match the selected country

  3. Thank you page is not displayed

    • Some payment gateways redirect away from the thank you page
    • Check your payment method settings

  4. Cache

    • Full-page cache may cache the thank you page
    • Exclude the thank you page from caching

Tracking Script Is Not Loading

Section titled “Tracking Script Is Not Loading”

Possible causes:

  1. JavaScript error

    • Open the browser console (F12) and check for errors
    • Another plugin may be blocking scripts

  2. AdBlocker

    • AdBlockers may block tracking scripts
    • Test with the adBlocker disabled

  3. Content Security Policy

    • CSP may block external scripts
    • Add heureka.cz to allowed sources

Tracking on Product Page Is Not Working

Section titled “Tracking on Product Page Is Not Working”

Possible causes:

  1. Missing API key

    • Without an entered key, the script does not load

  2. Not a product page

    • The script only loads on is_product() pages
    • Check if you are using the standard WooCommerce template

Incorrect Values in Conversions

Section titled “Incorrect Values in Conversions”

Possible causes:

  1. Prices without VAT

    • The module automatically sends prices including VAT
    • Check VAT settings in WooCommerce

  2. Currency

    • The order currency is sent
    • For multiple currencies, check the currency switcher

Verifying Functionality

Section titled “Verifying Functionality”

Browser Check

Section titled “Browser Check”
  1. Open the browser console (F12 → Console)
  2. Complete a test order
  3. On the thank you page, check:
    • Presence of the heureka object
    • No JavaScript errors
    • Network tab for calls to heureka.cz

Source Code Check

Section titled “Source Code Check”
  1. On the thank you page, view the source code (Ctrl+U)
  2. Search for Heureka.cz THANK YOU PAGE script
  3. Verify the script contains the correct data

Contact Support

Section titled “Contact Support”

If the problem persists, contact support at support@wpify.io.

Please prepare:

  • WordPress and WooCommerce versions
  • WPify Woo plugin version
  • Browser console screenshot
  • Test order URL