Troubleshooting

Common Problems and Solutions

Dates are not displayed

Possible causes:

1. No group created

   • Add at least one date group in the settings

2. Empty date values

   • Fill in values for “In stock delivery days” etc.

3. Empty message

   • Fill in “Delivery date message”

4. No position selected

   • Select at least one position in “Display locations”

5. Value is ”-”

   • A dash means “do not display”

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Incorrectly calculated date

Possible causes:

1. Wrong bridging time

   • Check “Bridging time to next day”
   • After this time, +1 day is added

2. Weekends are not skipped

   • Enable “Skip weekends” if you don’t want to count Saturday and Sunday

3. Time zone

   • Check the time zone settings in Settings → General

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Country selector not working

Possible causes:

1. Only one shipping zone

   • The selector only appears when there are multiple zones

2. JavaScript error

   • Open the browser console (F12)
   • Check for errors

3. Filter disables the selector

   • Check wpify_woo_delivery_dates_disable_country_select

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Dates are not displayed for the correct country

Cause: Incorrect shipping zone mapping.

Solution:

1. Check the settings in WooCommerce → Settings → Shipping
2. Verify that the country is correctly assigned to the zone
3. Select the correct shipping methods in the module settings

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Product override not working

Possible causes:

1. Empty value filled in

   • An empty value does not replace the global setting
   • Use a dash - to “not display”

2. Wrong group

   • Each group has its own product settings

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”Today” / “Tomorrow” not displayed

Cause: The feature is not enabled.

Solution: Enable “Today and tomorrow as text” in the settings.

Contact Support

If the problem persists, contact support at support@wpify.io.

Have ready:

• WordPress and WooCommerce versions
• WPify Woo plugin version
• Screenshot of the module settings
• URL of the product with the issue