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WPify Documentation

Troubleshooting

If you encounter an issue with the WPify Woo Feeds plugin, follow these steps.

  1. Check Feed Output

    Section titled “Check Feed Output”

    Open the feed URL in your browser and verify its content. An empty or malformed XML file indicates a generation issue.

  2. Check Logs

    Section titled “Check Logs”

    The plugin logs feed generation progress:

    1. Go to WPify → WPify Logs
    2. Select plugin wpify-woo-feeds with the appropriate date
    3. Review the entries — look for error records. They are usually marked in level_name as ERROR.

  3. Try to Resolve the Issue Yourself

    Section titled “Try to Resolve the Issue Yourself”

    With the information from the logs, check the Errors and Solutions section, where you will find descriptions of common errors and their solutions.

  4. Contact Support

    Section titled “Contact Support”

    If the issue persists, contact us at support@wpify.io.

    In your email, include:

    • Description of the problem
    • Feed URL and its content
    • Content of relevant logs
    • Plugin and WordPress version