Troubleshooting
If you encounter an issue with the plugin, follow the steps below.
1. Check the Rule Conditions
Section titled “1. Check the Rule Conditions”Most common cause of a non-working discount:
- Unmet conditions (cart value, user role, date)
- Incorrectly configured product filters
- Rule is not published
- Priority conflict between rules
2. Enable the Plugin Debug Panel
Section titled “2. Enable the Plugin Debug Panel”In the plugin settings WordPress Admin > WPify > WPify Woo Discount Rules > General Settings, enable the Debug Mode toggle.
The debug panel is only displayed:
- On the cart or checkout page
- For logged-in administrators
Rules Overview
Section titled “Rules Overview”A table of all active discount rules with an overview of settings and validation.
| Column | Description |
|---|---|
| Rule | Rule name, ID, priority, exclusivity |
| Type / Mode | Discount type and application modes |
| Subrules (Filters + Discount) | Configured filters and discounts + filter validation result per subrule |
| Conditions | Configured conditions + validation result (General = date, user; Cart = cart conditions) |
| Status | Overall result: Active / Conditions / Filters |
Rows of rules that failed validation are highlighted with a red background.
Cart Pool
Section titled “Cart Pool”A table of cart products with pool state visualization.
| Column | Description |
|---|---|
| Product | Product name in the cart |
| Qty | Quantity in the cart |
| Pool Consumed | How many units were consumed as triggers |
| Pool Available | How many units remain in the pool |
| Discount Applied | Applied discount (rule, type, value x quantity) |
Raw Tracking Data
Section titled “Raw Tracking Data”Below the tables you will find:
- Total Saved — total savings
- Raw Tracking Data — raw data for advanced diagnostics
3. Check the Pool System
Section titled “3. Check the Pool System”For BOGO and cart discounts, items may be “consumed” from the pool:
- A rule with higher priority (lower number) consumes items
- Subsequent rules have no items left to apply the discount to
- Solution: Adjust rule priorities
- Tip: Use the debug panel (see above) to visualize the pool state
4. Check Analytics
Section titled “4. Check Analytics”In the order detail in WooCommerce you will find:
- Which discounts were applied
- The value of each discount
- Total savings
5. Check Common Issues
Section titled “5. Check Common Issues”See if your issue is described in Common Issues and Solutions.
6. Contact Support
Section titled “6. Contact Support”If the issue persists, contact us at support@wpify.io.
In your email, include:
- Description of the issue
- Steps to reproduce
- Screenshot of the rule settings
- Screenshot of the debug panel
- Plugin and WordPress version