Common Issues

Solutions to the most common problems and errors.

Discount Not Showing

Possible Causes and Solutions

1. Rule is not published

Solution: Verify that the rule is Published (not in draft)

2. Rule is not active

Solution: Check the Active checkbox in the rule settings

3. Conditions are not met

Solution:

• Check all conditions
• Test in a private/incognito browser window
• Check cart value, user role, date…

4. Filters do not include the product

Solution:

• Check the filter settings
• Verify that the product belongs to the selected category
• Check the Include/Exclude rule

5. Time validity

Solution: Check the Date from and Date to conditions

6. Cache

Solution: Clear the cache:

• WordPress cache
• Browser cache (Ctrl+Shift+R)
• WooCommerce session

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Discount Calculated Incorrectly

1. Wrong discount type

Solution: Check:

• Percentage vs Fixed
• Fixed price vs Fixed discount

2. Cart discount tax

Solution: For proper tax handling, set:

• Discounts > Settings > Cart Discount Tax
• Select the appropriate tax rate

3. Quantity ranges (Bulk/Bundle)

Solution: Check Min/Max values:

Correct: Min: 3, Max: 5  → 3,4,5 pcs
Wrong:   Min: 3, Max: 3  → only 3 pcs

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Discount Applied Multiple Times

Possible Causes

1. Multiple active rules

Solution: Check priority and exclusivity:

Use: Exclusive discount (Stop processing)

2. Conflict with other plugins

Solution:

• Deactivate other discount plugins
• Check for conflict with coupon plugins

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Slow Performance

1. Too many rules

Solution:

• Optimize the number of rules
• Use conditions to limit processing
• Deactivate unused rules

2. Complex conditions

Solution:

• Simplify conditions
• Use caching

3. Large cart

Solution:

• Optimize WooCommerce
• Increase PHP memory limit
• Use server-side caching

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Manual Select Not Working

1. Product cannot be selected

Solution:

• Check Get Filters
• Verify product availability
• Check stock levels

2. Gift does not appear in the cart

Solution:

• Check the JavaScript console
• Clear the cache
• Check AJAX calls

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Upsell in Cart Item Not Working

1. Offer not showing

Solution:

• Verify that trigger products are in the cart
• Verify that the rule has the Upsell in Cart Item mode set
• Check filters — trigger products must match the rule’s filters
• Verify that target products are in stock

2. Checkbox does not update after removing a product (block cart)

Solution:

• Clear browser cache (Ctrl+Shift+R)
• Check the JavaScript console for errors
• Verify it is not a conflict with a caching plugin

3. Upsell vs Buy X Get Y — which type to use?

• Upsell — simple complementary product offer, no pool system, trigger products are not consumed
• Buy X Get Y — advanced BOGO deals with pool system, multipliers, trigger consumption tracking

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Mobile Issues

1. Info block displays incorrectly

Solution:

• Check theme responsiveness
• Add custom CSS for mobile:

@media (max-width: 768px) {
    .wpify-woo-discount-info-block {
        font-size: 14px;
    }
}

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Additional Help

If the issue persists:

1. Enable debug mode:

wp-config.php

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

2. Check the log: wp-content/debug.log

3. Contact support:

• Email: support@wpify.io