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WPify Documentation

Troubleshooting

If you encounter an issue with the WPify Woo Conditional Shipping and Payment plugin, follow these steps.

  1. Check Rule Configuration

    Section titled “Check Rule Configuration”

    Go to WooCommerce → Settings → Wpify Woo → Conditional Shipping and Payment and verify:

    • The rule group is enabled (toggle is on)
    • The correct shipping or payment methods are selected
    • All conditions are configured correctly
    • The actions are set up as intended

  2. Test with Simple Rules

    Section titled “Test with Simple Rules”

    Create a simple test rule with a single condition to verify the plugin is working. If the simple rule works, gradually add more conditions to identify which one causes the issue.

  3. Check Logs

    Section titled “Check Logs”

    The plugin logs activity:

    1. Go to WPify → WPify Logs
    2. Select plugin wpify-woo-conditional-shipping with the appropriate date
    3. Review the entries — look for error records. They are usually marked in level_name as ERROR.

  4. Try to Resolve the Issue Yourself

    Section titled “Try to Resolve the Issue Yourself”

    With the information from the logs, check the Errors and Solutions section, where you will find descriptions of common errors and their solutions.

  5. Contact Support

    Section titled “Contact Support”

    If the issue persists, contact us at support@wpify.io.

    In your email, include:

    • Description of the problem
    • Steps to reproduce
    • Content of relevant logs
    • Plugin and WordPress version