Troubleshooting

If you encounter an issue with WPify Woo ThePay, follow these steps.

1. Check order notes

   In the WooCommerce order detail, you can find notes that plugins automatically add during order processing. Look for messages about errors, failed operations, or status changes.

2. Check general logs

   There are several sources of error information in WordPress:

   • WordPress debug.log — if WP_DEBUG and WP_DEBUG_LOG are enabled in wp-config.php, PHP errors and warnings are logged to wp-content/debug.log. Check this file for any errors related to the plugin.
   • WooCommerce logs — if you have WooCommerce installed, go to WooCommerce → Status → Logs and check for error entries.

3. Check plugin logs

   The plugin logs errors and important events to WPify Logs:

   1. Go to WPify → WPify Logs
   2. Select plugin wpify-woo-thepay with the appropriate date
   3. Review the entries — look for error records marked as ERROR in level_name.

4. Enable detailed debug log

   If you are unable to identify the cause from the regular logs, enable the Detailed debug log option in the plugin settings WPify → WPify Woo ThePay. When enabled, detailed data about all operations is logged (complete API requests and responses, processing details).

   Detailed debug log may contain sensitive data. Enable only when troubleshooting and disable after the issue is resolved.

5. Try to resolve the issue yourself

   With the information from the logs, check the Errors and Solutions section, where you will find descriptions of common errors and their solutions.

6. Contact support

   If the issue persists, contact us at support@wpify.io.

   In your email, include:

   • Description of the problem
   • Steps to reproduce
   • Content of relevant logs
   • Plugin and WordPress version