Skip to content
WPify Documentation

Troubleshooting

If you encounter an issue with the WPify Woo Phone Validation plugin, follow these steps.

  1. Check Order Notes

    Section titled “Check Order Notes”

    In the WooCommerce order detail, you can find notes that the plugin automatically adds. Look for messages containing information about errors or failed operations.

  2. Check Logs

    Section titled “Check Logs”

    The plugin logs all communication:

    1. Go to WPify → WPify Logs
    2. Select plugin wpify-woo-phone-validation with the appropriate date
    3. Review the entries — look for error records. They are usually marked in level_name as ERROR.

  3. Try to Resolve the Issue Yourself

    Section titled “Try to Resolve the Issue Yourself”

    With the information from the logs, check the Errors and Solutions section, where you will find descriptions of common errors and their solutions.

  4. Contact Support

    Section titled “Contact Support”

    If the issue persists, contact us at support@wpify.io.

    In your email, include:

    • Description of the problem
    • Steps to reproduce
    • Content of relevant logs
    • Plugin and WordPress version