Troubleshooting

If you encounter an issue with WPify Woo GP webpay, follow these steps.

### 1. Check order notes In the WooCommerce order detail, you can find notes that most plugins add automatically. Look for messages about errors or failed operations.

2. Check the logs

The plugin logs errors and important events:

1. Go to WPify → WPify Logs
2. Select plugin wpify-woo-gpwebpay with the appropriate date
3. Review the entries — look for error records. They are usually marked in level_name as ERROR.

### 3. Enable detailed debug log If you are unable to identify the cause from the regular logs, enable the **Detailed debug log** option in the plugin settings **WPify → WPify Woo GP webpay**. When enabled, detailed data about all operations is logged (complete API requests and responses, processing details). :::caution Detailed debug log may contain sensitive data. Enable only when troubleshooting and disable after the issue is resolved. :::

4. Try to resolve the issue yourself

With the information from the logs, check the Errors and Solutions section, where you will find descriptions of common errors and their solutions.

5. Contact support

If the issue persists, contact us at support@wpify.io.

In your email, include:

• Description of the problem
• Steps to reproduce
• Content of relevant logs
• Plugin and WordPress version